Help centre
How can we help?
Quick answers about buying, selling, renting and repairs. Can't find yours? Our team is on call and WhatsApp.
- Are the appliances new?Buying
- No. Every appliance is pre-owned. Our technicians test it, fix anything that needs fixing and clean it before it's listed. The product page shows its age, condition and working status.
- What warranty do I get?Buying
- Every purchase includes 3 months of base protection. At checkout you can add a 365Protect plan for longer cover; during our launch offer the 3-month plan is free, giving 6 months in total.
- Can I return or replace an appliance?Buying
- Yes. If something is wrong, tell us within 7 days of delivery and we'll repair or replace it, or refund you if we can't. See Returns & refunds for the details.
- Do you deliver and install?Buying
- Yes. Our own team delivers and installs in Indore and nearby areas, free of charge. Check your pincode on any product page.
- Why is there only one of each item?Buying
- Each listing is a single tested unit, not a stock model. If you like one, save it to your wishlist or buy it before someone else does.
- Will I get a GST invoice?Buying
- Yes, a GST invoice is issued for every purchase.
- How do you price my appliance?Selling
- Answer a few questions about brand, age and condition to get an instant estimate. Our executive confirms the final price after inspecting it at your home.
- Is pickup really free?Selling
- Yes. There's no charge for inspection or pickup, even if you decide not to sell after the inspection.
- How and when do I get paid?Selling
- Once you accept the final price, we pay you. Add your bank details in your profile so the transfer goes straight through.
- How does renting work?Renting
- Pick an appliance, tenure and start date, and book. No payment is taken at booking. We confirm the final rent and deposit with you in the order chat before delivery.
- Is the deposit refundable?Renting
- Yes. The security deposit is refunded when you return the appliance at the end of the rental, less any charges for damage beyond normal use.
- What if a rented appliance stops working?Renting
- Tell us in the order chat or on WhatsApp. We'll repair or replace it at no cost if the fault isn't caused by misuse.
- Which appliances do you repair?Repairs
- Refrigerators, washing machines, air conditioners, TVs and microwaves. Refrigerator and washing machine visits can be booked on the Repair page; for other appliances, message us on WhatsApp and we'll arrange a visit.
- How much will the repair cost?Repairs
- It depends on the fault. Our technician diagnoses the problem and you'll see the price in your order before any work is done.
- Where can I see my orders?Orders & account
- Go to Track Order (My Orders). Every Buy, Sell, Rent and Repair order is listed there with its status, and each has a chat with our team.
- How do I sign in?Orders & account
- With your mobile number and a one-time password. New numbers are asked for a name and email once.
- Which payment methods do you accept?Orders & account
- UPI, debit and credit cards, net banking and wallets, all through Razorpay's secure checkout.