Returns, replacements & refunds

7-day replacement

If an appliance you bought doesn't work as described, tell us within 7 days of delivery. We'll inspect it and repair it, replace it with a comparable unit, or refund you if neither is possible.

• Report the problem from your order chat in My Orders, or call +91 91111 11365.
• Keep the appliance as delivered. Damage from misuse, transport you arranged, or electrical surges isn't covered.
• Cosmetic marks that match the condition shown on the product page aren't a reason for return.

Warranty and 365Protect

Each purchase includes 3 months of base protection. A 365Protect plan chosen at checkout extends this. Covered faults are repaired at no cost for parts and labour during the protection period.

Cancelling an order

• Before dispatch: cancel from your order chat for a full refund.
• After dispatch: you can refuse delivery; we'll refund the amount paid once the appliance is back with us.
• Sell and repair bookings can be cancelled at any time before the visit, free of charge.

Refunds

Refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval, depending on your bank.

Rentals

The security deposit is refunded when the appliance is returned at the end of the rental, less charges for damage beyond normal wear. Rent already paid for a running month isn't refunded.

Need help?

Call +91 91111 11365 or see Help & FAQs.